Terms of Service

Piqued Studio, LLC  ·  Last Updated: June 17, 2026  ·  Effective Date: June 17, 2026

1. Agreement to These Terms

These Terms of Service (“Terms”) are a binding agreement between you (“you” or “subscriber”) and Piqued Studio, LLC, a Delaware limited liability company (“Piqued Studio,” “we,” “us,” or “our”). They govern your access to and use of our website at piquedparcels.com (the “Site”), our subscription products, and any related services we provide (together, the “Service”).

By creating an account, subscribing, making a purchase, or otherwise using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use the Service.

2. Who We Are and What We Offer

Piqued Studio produces immersive, story-driven subscription products. A subscription delivers a series of fictional letters and correspondence between characters set in a particular era, mailed to you physically over a multi-month story arc, typically one to two mailings per month over a six-to-twelve-month arc. Mailings may include era-appropriate materials and small keepsakes (for example, reproduced documents, maps, postcards, coded notes, pressed botanicals, fabric, buttons, or similar items). A keepsake storage box and a companion podcast may be offered alongside a subscription.

The letters, characters, events, and accompanying materials are works of fiction. Any resemblance to real persons, living or dead, or to actual events, is for creative or historical-fiction purposes only and is not a statement of fact.

3. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. The Service is intended for users in the United States; we currently sell and ship only within the United States. By using the Service you represent that you meet these requirements and that the information you provide is accurate.

We do not knowingly direct the Service to, or collect personal information from, anyone under 18. If you believe a minor has provided us information, contact us at privacy@piqued-solutions.com.

4. Your Account

Accessing your subscription requires an account. We use passwordless (“magic link”) sign-in: you provide your email address, we send a one-time link or code to that address, and using it signs you in.

You are responsible for:

• maintaining access to, and the security of, the email account associated with your account, since access to that inbox grants access to your account;
• the accuracy of the information in your account, including your shipping address; and
• all activity that occurs under your account.

Notify us promptly at support@piqued-solutions.com if you believe your account or email has been compromised. We may suspend or terminate accounts as described in Section 16.

5. Subscriptions, Billing, and Payment

Payment processing.All payments are processed by Stripe, our third-party payment processor. You provide your payment details directly to Stripe through a Stripe-hosted checkout, and Stripe’s terms and privacy policy govern that processing. Piqued Studio does not collect, see, or store your full payment card or bank details. We retain only limited transaction records (such as the last four digits of a card, billing ZIP, transaction status, and amounts) needed to manage your subscription.

Opting in.You subscribe by opting in to a specific story arc. There is no automatic enrollment. Subscribing to one arc does not enroll you in any other arc—you choose each arc you want, individually.

Plans. Depending on the arc, we may offer:

• Monthly billing— a recurring charge that renews automatically for the duration of that arc until the arc ends or you cancel; and/or
• Pay-in-full— a single upfront charge covering the entire arc.

The price, billing frequency, arc length, and number of mailings are shown at checkout before you confirm.

Authorization. By subscribing, you authorize us (through Stripe) to charge your selected payment method for the applicable fees, including recurring charges for monthly plans, until the arc completes or you cancel.

End of an arc. When an arc ends, your subscription to that arc ends. We will not automatically roll you into, or charge you for, a new arc. Any future arc requires a new opt-in.

Price changes. We may change pricing for future arcs or future billing periods. For an active monthly subscription, we will give you advance notice of any price change before it takes effect, and your continued subscription after the change constitutes acceptance. Price changes never affect an arc you have already paid for in full.

Failed payments. If a recurring charge fails, we may retry the charge and may pause mailings until payment succeeds. If payment cannot be collected, we may cancel the subscription.

Taxes. Prices may not include applicable sales or other taxes, which will be added where required.

6. Cancellation

You may cancel a monthly subscription at any time, effective at the end of your current paid billing period. After you cancel:

• you will not be charged again for that arc;
• you keep access to, and will receive, anything already paid for through the end of the current paid period; and
• the cancellation does not entitle you to a refund of amounts already charged (see Section 7).

You can cancel at any time directly from your account dashboard—no phone call required and no extra steps—or by contacting us at support@piqued-solutions.com. We aim to make canceling as simple as signing up.

7. Refunds

Subscriptions are generally non-refundable. Because each mailing is custom-produced and dispatched on a schedule, we do not provide refunds for mailings that have already been produced or shipped.

Pay-in-full subscribers: If you have paid in full for an arc, you have already purchased the complete arc and will continue to receive all mailings through the end of that arc. We do not refund pay-in-full subscriptions.

Case-by-case review: We review refund requests individually, and our team will consider the circumstances before making any decision. Approval is at our discretion.

Transferring the remainder: In many cases, rather than a refund, we are happy to forward the remaining mailings of your subscription to another recipient of your choosing. Contact support@piqued-solutions.com to arrange this.

Nothing in this section limits any rights you may have under applicable consumer-protection law that cannot be waived.

8. Shipping and Delivery

We currently ship within the United States only.

Carriers. We fulfill and ship using third-party providers, which may include Shippo, USPS, UPS, FedEx, and other carriers. Delivery timing depends on these carriers and is not guaranteed.

Your address. You are responsible for providing and maintaining a complete, accurate shipping address. We are not responsible for mailings delayed, lost, or misdelivered because of an incorrect or outdated address, and reshipments in that case may be at your cost.

Risk and title. Risk of loss for physical items passes to you upon our delivery of the items to the carrier.

Non-delivery.If a mailing is confirmed lost in transit or never delivered through no fault of yours or the carrier’s final handoff, contact support@piqued-solutions.com and we will arrange a reasonable replacement where practical.

Carrier delays. We are not liable for delays, damage, or losses caused by carriers or events outside our reasonable control.

9. Intellectual Property

Our content.All content we create and provide—including the letters, stories, characters, plots, artwork, designs, photographs, audio (including any companion podcast), the “Piqued Studio” name and logos, and the look and feel of the Site—is owned by or licensed to Piqued Studio and is protected by copyright, trademark, and other laws.

Your license. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the physical and digital materials you receive for your own personal, non-commercial enjoyment only.

Restrictions. You may not copy, reproduce, scan and distribute, publicly perform, resell, sublicense, create derivative works from, or otherwise commercially exploit our content, except as expressly permitted here or by law. You may, of course, keep and privately enjoy the physical materials you purchase, and you may resell or gift the physical items themselves as personal property; this does not grant any rights to the underlying creative works.

Trademarks.“Piqued Studio” and our product names and logos are our trademarks. You may not use them without our prior written permission.

10. Acceptable Use

You agree not to:

• use the Service for any unlawful purpose or in violation of these Terms;
• reproduce, redistribute, or commercially exploit our content except as permitted in Section 9;
• interfere with, disrupt, probe, or attempt to gain unauthorized access to the Service, accounts, or our systems;
• use bots, scrapers, or other automated means to access the Service without our permission; or
• impersonate any person or misrepresent your affiliation with anyone.

11. Feedback and User Submissions

If you send us reviews, testimonials, suggestions, or other feedback, you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, and display that feedback in connection with operating and promoting the Service. We are not obligated to keep feedback confidential. Do not send us anything you consider confidential or proprietary.

12. Third-Party Services

The Service relies on third-party providers (for example, Stripe for payments, our hosting and infrastructure providers, and shipping carriers). Your use of those services may be subject to their own terms and privacy policies, and we are not responsible for third parties’ acts, omissions, products, or services. Our Privacy Policy describes the providers that process your personal information.

13. Disclaimers

The Service and all content are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that mailings will always arrive on a particular schedule. The letters and accompanying materials are fictional creative works and are not intended as historical, factual, professional, or other advice.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

14. Limitation of Liability

To the fullest extent permitted by law, Piqued Studio and its owners, members, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, or goodwill, arising out of or related to the Service. To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or related to the Service will not exceed the greater of (a) the amount you paid us for the subscription giving rise to the claim in the twelve (12) months before the claim, or (b) $100.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

15. Indemnification

You agree to indemnify and hold harmless Piqued Studio and its owners, members, employees, and contractors from any claims, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the Service, your violation of these Terms, or your infringement of any third party’s rights.

16. Suspension and Termination

We may suspend or terminate your account or access to the Service, with or without notice, if you violate these Terms, misuse the Service, or if we discontinue the Service. If we terminate your subscription without cause, we will provide a pro-rata refund of any prepaid amounts for mailings not yet produced. You may stop using the Service at any time and may cancel as described in Section 6.

17. Changes to the Service and These Terms

We may modify the Service or these Terms from time to time. If we make material changes to these Terms, we will update the “Last Updated” date and provide reasonable notice (for example, by email or a notice on the Site). Changes apply going forward; your continued use of the Service after changes take effect constitutes acceptance. Changes will not retroactively alter the terms of an arc you have already paid for in full.

18. Governing Law, Dispute Resolution, and Arbitration

PLEASE READ THIS SECTION CAREFULLY. It affects your legal rights. It requires most disputes between you and Piqued Studio to be resolved by binding individual arbitration instead of in court, and it waives your right to a jury trial and to participate in a class action. You may opt out within 30 days as described in Section 18.9.

18.1 Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The Federal Arbitration Act (FAA) governs the interpretation and enforcement of the arbitration agreement in this Section.

18.2 Informal resolution first (required)

Before starting an arbitration, you and we agree to first try to resolve the dispute informally for at least 60 days. To begin, the party raising the dispute must send a written Notice of Dispute—to us at legal@piqued-solutions.comor our mailing address, or to you at your account email—describing the claim, the specific relief sought, and (for a customer) your name and account email. You and a Piqued Studio representative will then make a good-faith effort to resolve it, including an informal settlement conference (by phone or video) if requested. The applicable limitations period is tolled while this process runs. Completing this process is a precondition to filing arbitration; an arbitration demand filed before it is complete may be stayed or dismissed, and either party may ask a court or the arbitrator to enforce this requirement.

18.3 Agreement to arbitrate

If the dispute is not resolved under Section 18.2, then except for the matters in Section 18.4, you and Piqued Studio agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved exclusively by final and binding arbitration on an individual basis. The arbitrator has exclusive authority to decide questions about the interpretation, applicability, formation, and enforceability of this arbitration agreement—except that a court, not an arbitrator, decides the enforceability of the class-action waiver in Section 18.7.

18.4 Exceptions (these stay out of arbitration)

Small-claims court. Either party may bring an individual claim in a small-claims court of competent jurisdiction if the claim qualifies and remains in that court on an individual basis.

Intellectual property. Either party may seek injunctive or other equitable relief in court to stop actual or threatened infringement or misuse of intellectual property or confidential information.

18.5 Arbitration procedure

The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (and, where applicable, its Mass Arbitration Supplementary Rules), as modified by this Section. The rules are available at adr.org. If the AAA will not administer the dispute, the parties will agree on a substitute administrator or, failing agreement, a court of competent jurisdiction will appoint one. The arbitration may be conducted by document submission, telephone, or videoconference, or in person in the U.S. county where you reside, as provided by the rules. The arbitrator may award the same individual relief a court could award under applicable law, and the award is final and binding; judgment on it may be entered in any court of competent jurisdiction.

18.6 Arbitration fees

Payment of filing, administration, and arbitrator fees is governed by the AAA rules. For any claim governed by the Consumer Arbitration Rules, Piqued Studio will pay the portion of those fees that the rules require us to pay, and we will not seek to recover our attorneys’ fees from you except to the extent the law permits for a claim found frivolous or brought in bad faith.

18.7 Class-action and jury waiver

YOU AND PIQUED STUDIO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR OTHER REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING. YOU AND PIQUED STUDIO WAIVE ANY RIGHT TO A JURY TRIAL. If a court decides this Section 18.7 is unenforceable as to a particular claim or request for relief, then only that claim or request will be severed and may proceed in court under Section 18.10, while all remaining claims continue in arbitration.

18.8 Mass-arbitration / batching procedure

If 25 or more similar arbitration demands are submitted by or with the coordination of the same or coordinated counsel, the parties agree the demands will be administered in sequential batches to provide a fair and efficient process and to control costs:

• The demands will be grouped into batches of no more than 50 at a time. Only the filing and administration fees for the current batch are due, and demands outside the current batch are held in abeyance (with limitations periods tolled) until their batch begins.
• An arbitrator will be appointed for each batch, and the parties will participate in a global mediation after the first batch using the outcomes as bellwethers to try to resolve the remaining demands.
• If the remaining demands are not resolved, subsequent batches proceed in the same staged manner.

A court or arbitrator has authority to enforce this Section 18.8, including by staying the filing or prosecution of demands that do not comply.

18.9 Your right to opt out (30 days)

You may opt out of this arbitration agreement (Sections 18.2–18.8) by sending written notice within 30 days of the date you first accept these Terms—or, if we later add or materially change this Section, within 30 days of that change. Send your opt-out to legal@piqued-solutions.com or our mailing address, and include your name, your account email, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other part of these Terms, and we will not penalize you for it. If you opt out, disputes will be resolved in court under Section 18.10.

18.10 Court venue (where arbitration does not apply)

For any dispute not subject to arbitration—including because you opted out, a court has found the arbitration agreement or class waiver unenforceable as to a claim, or a Section 18.4 exception applies—you and Piqued Studio agree to the exclusive jurisdiction and venue of the state and federal courts located in Kent County, Delaware, and each party consents to personal jurisdiction there.

18.11 Changes to this Section

If we make a material change to this Section after you accept these Terms, you may reject the change by sending us notice (using the method in Section 18.9) within 30 days of the change, in which case the most recent version of this Section before the change will apply.

18.12 Survival

This Section survives termination of these Terms and of your subscription.

19. Miscellaneous

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.

Severability. If any provision is found unenforceable, the rest remains in effect.

No waiver. Our failure to enforce a provision is not a waiver of it.

Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

Notices. We may provide notices to you by email or through the Site.

20. Contact Us

Questions about these Terms? Contact:

Piqued Studio, LLC
1111B S Governors Ave, Ste 28392
Dover, Delaware 19904

General support: support@piqued-solutions.com
Legal notices: legal@piqued-solutions.com
Privacy requests: privacy@piqued-solutions.com